Frequently Asked Questions

Is shipping free?

Yes — we offer FREE shipping on all orders. There are no hidden fees or extra charges at checkout.

How long does shipping take?

Orders are processed within 1–2 business days. Once shipped, delivery typically takes 3–5 business days, with a maximum of 7 business days in rare cases.

Do you offer returns or refunds?

Yes. We accept returns on eligible items within 7 days of delivery. Items must be unused, unworn, and in original packaging.

What if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery at support@braceletland.com with your order number and clear photos of the issue.

Can I cancel my order?

Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped.

Will I receive tracking information?

Yes. Once your order ships, you will receive a shipping confirmation email with tracking details. Tracking updates may take up to 24 hours to appear.

How can I contact customer support?

You can reach us anytime at support@braceletland.com.